CircleBack's scanner operates on principles of optical character recognition (OCR) technology which uses algorithms to "read" the business card and parse information from them. Just like human eyes, the more shadows, less light, and blurrier the image is, the more difficulty our app will have reading the information. Try taking another scan of the card in a well-lit (natural light is best) environment and ensure you allow the camera to focus by holding as still as possible. Other things to consider:
- Avoid using the camera's flash as the glare can cause issues with parsing
- Scripts or fancy fonts may be difficult to parse
- Lack of contrast between the background and the font color can make the card difficult to read
We are currently working on improving the OCR accuracy within the app, to provide higher quality card scans. Users will see improvements in accuracy in the coming months.