CircleBack Support
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What criteria is used to find duplicates?
To remove duplicate contacts you'll need to run the analysis on your app. Tap on 'Analyze' and the app will display results with duplicate contacts for you to review. Once you are satisfied with th...
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What happens if i change a password on one of my synced networks?
If your synced networks' credentials change, you'll need to login within CircleBack app and provide the updated credentials.
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How can I edit a signature capture before saving it as a contact?
When reviewing a signature, press "Problem?" in the upper right corner. On the following screen, press "Something's incorrect". Edit the incorrect information. You can even swipe to delete certa...
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How do I connect accounts for Email Signature Capture?
Here’s how to connect email accounts for signature capture in CircleBack: 1) Tap the “Email Captures” circle on your CircleBack dashboard 2) If you have no previously connected an account, you will...
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What are Groups?
CircleBack allows users to organize contacts into groups by marking important contacts as "Favorite" and moving less-frequently accessed contacts to the "Archive". In addition, users can finally se...
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How do I restore from backup?
To restore from backup, please follow these steps: Open the CircleBack app Press the Settings icon in the upper corner Within the Settings menu, press Backups. You should see a list of backups tha...
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How do I Sync my contacts to my phone?
Syncing in CircleBack is a great way to keep your contacts up-to-date anywhere you need them. CircleBack’s Sync is designed to apply any of the changes made within CircleBack directly to the contac...
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How do I restore from backup?
To restore from backup, please follow these steps: Open the CircleBack app Press the Settings icon in the upper left corner Within the Settings menu, press Backups. You should see a list of backup...
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How do I Sync my contacts to my iPhone?
Syncing in CircleBack is a great way to keep your contacts up-to-date anywhere you need them. CircleBack’s Sync is designed to apply any of the changes made within CircleBack directly to the contac...
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How do I find my "Default" iOS Address Book?
To set (or check) your iOS Default Address Book, you will need to do the following: Open iOS Settings Scroll down and tap on "Contacts" Tap on "Default Account" and verify that your desired addre...