CircleBack Android FAQs

Account

• Why does CircleBack require the creation of an account?
• How secure is my account?
• How do I update my account information
• Can I change the email address associated with my CircleBack account?

Signature Capture

• How do I connect accounts for Email Signature Capture?
• How do I review signature captures in CircleBack?
• How can I edit a signature capture before saving it as a contact?
• Can I capture signatures from sources other than Gmail?
• How far back will Signature Capture look?

Contacts

• Can I manually create a contact in CircleBack?
• How do I mass-delete contacts?
• How do I manually merge contacts?
• Does deleting your a contact in CircleBack remove it on my phone?

Getting Started

• Why is my CircleBack is taking so long to analyze my address book?
• What do I do after my analysis is complete?
• Why does the initial address book analysis differ from what I'm now seeing in my CircleBack app?
• Why does CircleBack ask for access to my contacts?
• What platforms does CircleBack support?
• What do I need to get started?

See all 7 articles

Backup

• How do I restore from backup?

Groups

• What are Groups?
• How to create and add contacts under a Custom Group within the CircleBack?
• How to edit/remove a Custom Group in CircleBack?
• How to add/remove people in CircleBack custom Group?
• How to share a group with the CircleBack user?
• How to stop group sharing?

See all 9 articles

Scanning

• How do I scan a business card?
• Why aren't my business cards scanning properly?

Dashboard

• Will my dashboard update when I add a new network?
• How frequently does the dashboard update?
• What is the CircleBack dashboard?

Updates

• Why don't you allow me to accept all updates at once?
• What do I do if I receive an inaccurate update suggestion?
• How does CircleBack gather its information?
• How will I be notified of pending updates?
• Why don't I have any updates?
• What is use 'Apply all Updates for Contact' option?