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You can also submit a request or send us an email at help@circleback.com.

 
 

CircleBack Support Center

CircleBack Support Aug 1 ScanBizCards FAQs / WebSync

CircleBack has provided the CardScan Sync Utility, allowing Dymo CardScan users to sync their cards to WebSync. During recent conversations with Dymo regarding potential improvements to the sync utility, Dymo informed us that they will be discontinuing CardScan.

Due to this information, we will be retiring the CardScan Sync Utility. Users will still be able to manually upload .cdb files from CardScan into WebSync by logging into WebSync and clicking "Upload CardScan File" in the left-hand menu. Additionally, you can scan new cards using the ScanBizCards mobile app, which syncs directly with WebSync.

The CardScan Sync Utility will be officially retired on Sept. 5, 2016.

If you have any additional questions, please let us know.  You may also contact Dymo regarding CardScan: http://www.dymo.com/en-US/online-support-contact-us

CircleBack Support Jul 14 CircleBack iOS FAQs / Announcements

CircleBack 2.1 introduces vast improvements to the card scanning functionality within the app, providing an efficient way for you to easily save contacts.

More information regarding the scanning process can be found here: https://circleback.zendesk.com/forums/23007187-Scanning.  We're also working on improvements to our OCR technology to provide more accurate scans.

Be sure to check out our blog post at http://www.circleback.com/blog/circleback-2-1-has-arrived/.

Have questions or concerns?  Reach out to us!

CircleBack Support Mar 9 CircleBack iOS FAQs / Settings & Preferences

If you have encountered an issue with the app, we encourage you to submit a ticket to our support team.  

To report a problem from the app:

  • Press the settings icon in the upper right corner of the app
  • Press "Contact Support"
  • Press "Report a Bug"

This will open a pre-addressed email with the application logs already attached.  Be sure to include as much detail about the issue as possible, including screenshots and steps to recreate the issue when applicable.  The more information we have, the easier it will be for us to investigate the issue.  Once you have added information regarding your issue, just send the email.  It will create a ticket in our support system, and a representative will be in touch soon after.

 

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