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You can also submit a request or send us an email at help@circleback.com.

 
 

CircleBack Support Center

CircleBack Support Sep 6 CircleBack iOS FAQs / Announcements

CircleBack 2.2 introduces swipe functionality as a more efficient way of organizing contacts. Swipe any contact to quickly favorite, archive, or delete it, and clean up your address book in record time.

The new version also includes improvements to card scanning.  Now, users can easily toggle between automatic and manual scanning modes to get the best scans in any condition.

Have questions or concerns?  Reach out to us!

CircleBack Support Aug 1 ScanBizCards FAQs / WebSync

CircleBack has provided the CardScan Sync Utility, allowing Dymo CardScan users to sync their cards to WebSync. During recent conversations with Dymo regarding potential improvements to the sync utility, Dymo informed us that they will be discontinuing CardScan.

Due to this information, we will be retiring the CardScan Sync Utility. Users will still be able to manually upload .cdb files from CardScan into WebSync by logging into WebSync and clicking "Upload CardScan File" in the left-hand menu. Additionally, you can scan new cards using the ScanBizCards mobile app, which syncs directly with WebSync.

The CardScan Sync Utility will be officially retired on Sept. 5, 2016.

If you have any additional questions, please let us know.  You may also contact Dymo regarding CardScan: http://www.dymo.com/en-US/online-support-contact-us

CircleBack Support Mar 9 CircleBack iOS FAQs / Settings & Preferences

If you have encountered an issue with the app, we encourage you to submit a ticket to our support team.  

To report a problem from the app:

  • Press the settings icon in the upper right corner of the app
  • Press "Contact Support"
  • Press "Report a Bug"

This will open a pre-addressed email with the application logs already attached.  Be sure to include as much detail about the issue as possible, including screenshots and steps to recreate the issue when applicable.  The more information we have, the easier it will be for us to investigate the issue.  Once you have added information regarding your issue, just send the email.  It will create a ticket in our support system, and a representative will be in touch soon after.

 

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