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CircleBack Support

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Latest activity by CircleBack Support
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    CircleBack Support created an article,

    How can we share a backup file, for troubleshooting purposes?

    At times we will be needing the nature of your contacts which is causing sudden issues within your CleanUpDupes app (ie: app crash, merging issues and etc). So for that, we may request you to send ...

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    CircleBack Support created an article,

    How do I restore from backup?

    To restore from backup, please follow these steps: Open the CircleBack app Press the Settings icon in the upper corner Within the Settings menu, press Backups. You should see a list of backups tha...

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    CircleBack Support created an article,

    How do I Sync my contacts to my phone?

    Syncing in CircleBack is a great way to keep your contacts up-to-date anywhere you need them. CircleBack’s Sync is designed to apply any of the changes made within CircleBack directly to the contac...

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    CircleBack Support created an article,

    How do I find my "Default" iOS Address Book?

    To set (or check) your iOS Default Address Book, you will need to do the following: Open iOS Settings Scroll down and tap on "Contacts" Tap on "Default Account" and verify that your desired addre...

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    CircleBack Support created an article,

    How do I create an account?

    CircleBack now allows for single sign-on (SSO), using Exchange, Microsoft, or Google accounts. When you first launch the app, press the "Create Account" button. The resulting screen will provide op...

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    CircleBack Support created an article,

    What are Groups?

    CircleBack allows users to organize contacts into groups by marking important contacts as "Favorite" and moving less-frequently accessed contacts to the "Archive". In addition, users can finally se...

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    CircleBack Support created an article,

    How do I connect accounts for Email Signature Capture?

    Here’s how to connect email accounts for signature capture in CircleBack: 1) Tap the “Email Captures” circle on your CircleBack dashboard 2) If you have no previously connected an account, you will...

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    CircleBack Support created an article,

    How can I edit a signature capture before saving it as a contact?

     When reviewing a signature, press "Problem?" in the upper right corner.     On the following screen, press "Something's incorrect".     Edit the incorrect information. You can even swipe to dele...

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    CircleBack Support created an article,

    Why are my new contacts and business cards not being saves to my preferred account?

    You have created contacts in CircleBack and they are syncing back to your iPhone contacts but not to the desired account.  If this is the case, check your iOS settings to find your default contacts...

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    CircleBack Support created an article,

    How does swipe functionality work in CircleBack?

    CircleBack 2.2 introduces swipe functionality for an easier way to organize your contacts.   From the contact list, swipe left to archive or delete a contact.       Swiping right gives you the abi...